Privacy Policy

01. Introduction

HOME STARS, within the scope of its commercial activity, needs to collect certain personal data from its customers. However, it respects the right to privacy and does not collect any personal information without the prior consent of its customers.

Furthermore, the increasing interaction of our customers through our website may, in some cases, require the collection of users’ personal information or, in other cases, the collection of data from their computers through small files commonly known as cookies, in order to improve website navigation performance.

HOME STARS’ Privacy & Cookies Policy aims to provide a clear understanding of how we collect, use, share, and protect our customers’ personal data when they use our services or visit our website.

HOME STARS does not sell customers’ or users’ personal data.

02. Responsibility for the Collection and Processing of Personal Data

Your data will be collected and processed by HOME STARS. This entity is responsible for the processing of personal data under Regulation (EU) 2016/679 (GDPR).

For matters related to the processing of your personal data, you may contact HOME STARS through the means provided on the website.

03. Processing and Amendments

By providing your personal data to HOME STARS, the customer acknowledges and consents to its processing in accordance with this Privacy Policy and the applicable terms and conditions of the services used.

This Privacy & Cookies Policy may be amended whenever necessary without prior authorization.

04. What is Personal Data?

Personal data refers to any information relating to an identified or identifiable natural person (data subject), directly or indirectly.

05. What Personal Data is Collected and Processed?

The personal data collected by HOME STARS is limited to what is strictly necessary for processing purposes, namely name, address, tax identification number, telephone number, or email address. Other data necessary for the provision of products or services may also be collected.

06. When and for What Purpose Do We Collect Personal Data?

Customer Management

HOME STARS provides services such as transportation and assembly through physical stores and the online store. The processing of personal data is necessary for the performance of contracts, pre-contractual measures, or quotations requested by customers.

If you join the HOME STARS loyalty program ("Cartão da Casa"), you will be required to provide personal data and accept the General Terms and Conditions. Mandatory fields are essential for contract execution.

Personal data collected for this purpose will be stored for 2 years of inactivity.

Marketing or Telemarketing

HOME STARS may process personal data to send information about products and services, only with the explicit consent of the data subject.

Marketing communications may be sent via email, mail, telephone, or SMS. Personal data may be shared with third parties managing social networks for marketing campaigns.

Consent may be withdrawn at any time. Data collected for marketing purposes will be stored for 2 years of inactivity.

07. Sharing or Transfer of Personal Data

Personal data collected by HOME STARS is guaranteed confidentiality, security, and protection.

HOME STARS may use subcontractors for IT maintenance, hosting, or system management, in compliance with applicable data protection legislation.

Personal data may also be disclosed to courts or competent authorities when required by law.

All personal data is processed within the European Union.

08. Data Retention Period

HOME STARS retains personal data only for the period necessary to fulfill the identified purposes or legal obligations.

09. Security and Confidentiality

HOME STARS implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or unlawful processing.

However, internet use may involve risks, and users should adopt appropriate security measures.

10. Data Subject Rights

Under applicable law, data subjects have the right to access, rectify, erase, restrict, object to processing, and request portability of their personal data where applicable.

Requests must be submitted in writing, signed by the data subject, and accompanied by proof of identity.

Postal Address:
HOME STARS
Rua de Antero Quental, 173
4050-057 Porto
Portugal

Email: geral@homestars.pt

Requests will be answered within one month.

11. Right to Lodge a Complaint

Data subjects may lodge a complaint with:

Portuguese Data Protection Authority (CNPD)
R. de São Bento 148
1200-031 Lisbon
Portugal

12. Use of Cookies

HOME STARS uses cookies to improve website functionality and user experience.

Cookies are small text files stored on a user’s device through their browser. They do not collect personally identifiable information.

Users may disable cookies in their browser settings, although some website features may become unavailable.

13. Types of Cookies Used

Essential Cookies – Required for website functionality.
Functionality Cookies – Remember user preferences.
Analytical Cookies – Used for statistical analysis without collecting personal data.
Persistent Cookies – Stored for future visits.
Session Cookies – Deleted when the browser session ends.

Consumer Information

In compliance with Law 144/2015 of September 8

RAL CICAP – cicap@cicap.pt
Consumer Information and Arbitration Center of Porto
Rua Damião de Góis, n.º 31 – Store 6
4050-225 Porto
Tel.: +351 225 508 349